General Terms And Conditions

Goods once sold will not be taken back or exchanged, unless there is a manufacturing defect. All disputes are subject to Delhi jurisdiction only. Used goods will not be taken back Complaint on any damages by courier will be entertained upto 24hrs from the time of delivery. The unit is returned at your cost to our nearest service centre in case of any problems arising post sales along with the signed and stamped warranty card. Goods manufactured outside India and sold on our website tandoor-online.com carries only 3 months warranty from the date of purchase.

DELIVERY POLICY:

We provide delivery of order: speed post / surface courier We accept all major credit cards / net banking including visa, master card, maestro, or you may pay by a demand draft in advance and we dispatch goods within 8-10 working days. Sometimes the goods are to be procured from outside sources, and in this case the dispatch may take 3-4 days longer than usual. Usually the postal department and various courier companies are very efficient in timely delivery, but sometimes it takes longer than usual due to various regional or internal factors. This is our responsibility to provide the customer the courier awb number or the postal department’s receipt number.

PAYMENT POLICY

1. We will re-direct you to a secure payment page for accepting your online payments through credit cards/debit cards/net banking/cash cards.
2. We are only accepting payments from the Indian customers for delivery in India.
3. International delivery of goods is currently not available.
4. Any payments received for delivery of goods outside India will not be entertained.

PRIVACY POLICY:

Tandoor-online.com sincerely values your business and your trust. This is why we never share your email address with any outside personnel. Tandoor-online.com does not sell trade or rent your personal information to any third party.

We use your email address to send you information regarding your order (order confirmation, order processing). Occasionally, we may email news letter, coupons or special discount offers to you. If at any time you no longer wish to receive this information, e-mail us at kundanminichef@hotmail.com Your credit card information is safe with us. Your credit card payment is processed in real time from the moment you submit your order. For your information, we only send the last 4 digits of your credit card number to your email id. Because we take system security very seriously, we do everything possible to protect your personal information.

Law enforcement: we may disclose your information for law enforcement purposes as required by law. We may disclose your information when we are required by law to do so. This includes reporting information to government agencies. We may also disclose your information when we are required to do so by a court order or other judicial or administrative process.

When you shop / buy with tandoor-online.com you agree to the tandoor-online.com terms and conditions. These terms and conditions and privacy policy are subject to change without prior notice and it is your duty to update yourself with the existing privacy policy by visiting this page.